Position Overview
The Doorman at the Lai Yin Hotel serves as the first and most enduring impression of the hotel, embodying warmth, professionalism, and hospitality. As the first point of contact for all guests, whether local visitors or international travelers, the Doorman plays a crucial role in creating a welcoming atmosphere and ensuring a seamless arrival experience.
Key Responsibilities
- Provide a warm and professional greeting to all guests as they arrive at the hotel.
- Offer assistance with opening doors, welcoming guests, and making them feel at home.
- Organize and coordinate luggage delivery within the hotel, ensuring it is handled with care.
- Assist guests with transportation arrangements, including taxis, private cars, or other travel needs.
- Make personalized recommendations about local attractions, restaurants, and activities.
- Maintain a professional appearance and demeanor while managing the front entrance.
- Monitor the immediate area outside the hotel to ensure it remains clean, safe, and inviting.
- Act as a host, offering guidance and assistance both at the door and in front of the hotel.
- Work collaboratively with the concierge, reception, and bell staff to ensure guest needs are met seamlessly.
Required Skills and Experience
- Previous experience in a similar role, preferably in a luxury hospitality setting.
- Excellent interpersonal and communication skills, with a warm and approachable demeanor.
- Strong knowledge of the local area, including attractions, dining, and transportation options.
- Ability to manage multiple tasks and maintain composure in a fast-paced environment.
- Professional appearance and adherence to the hotel's service standards. - Flexibility to adapt to guest requests and operational needs.
Expectations
The Doorman is not only the first face of the Lai Yin Hotel but also a key contributor to its reputation for excellence. This role requires an individual who takes pride in creating memorable experiences for every guest, ensuring their journey begins and ends on a positive note. A genuine passion for hospitality and a commitment to service excellence are essential qualities for success in this position.
